LEDownia.pl – Shop Terms and Conditions


  1. The online store at www.ledownia.pl (hereinafter referred to as the online store) is operated by LF Sp. z o.o., VAT ID 583-326-74-68, located at Władysława IV Street 20a, 80-547 Gdańsk. Email contact: bok@ledownia.pl

  2. The Terms and Conditions define the rules for providing services in the online store.

Offered Services

  1. The online store provides the following services: (1) sale of goods and services (products) offered through www.ledownia.pl website (online sale), (2) information about products available in the online store (information).

  2. The sales agreement is concluded between the Customer and LF Sp. z o.o.

  3. In the case of online sales, the fixation, security, and provision of the essential provisions of the agreement are made by printing and handing over to the Customer along with the shipment of the VAT invoice or order specification. This agreement is subject to the "Act of 2 March 2000 on the protection of certain consumer rights and on the liability for damage caused by a dangerous product."

  4. The fixation, security, and provision of the essential provisions of the concluded agreement are made by printing and handing over to the Customer along with the goods a fiscal receipt or - at their request - a VAT invoice. Reservation is subject to the provisions of the Civil Code.

  5. The process of providing services in the online store consists of the following steps: step 1 - selecting products on the www.ledownia.pl website, step 2 - placing an order from the www.ledownia.pl website, step 3 - paying for the order by one of the selected payment methods (bank transfer or cash on delivery), step 4 - receiving the ordered goods.

  6. After placing an order, the Customer receives an email containing confirmation of the order being processed, which also constitutes the conclusion of the sales agreement, along with the details of the order and payment.

  7. The order processing begins after the payment confirmation for the goods has been received.

  8. In the case of choosing payment on delivery of goods, the order processing begins immediately after the online store receives the order.

  9. Information on the LEDownia.pl store websites does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the online pages of the LEDownia.pl store, the Customer makes an offer to buy a specific product under the conditions described in the product description.

  10. The prices of products listed on the www.ledownia.pl site are given in Polish zlotys (when choosing the Polish language) or euros (when choosing another language) and include, unless otherwise stated, all components, including VAT, duties, and taxes.

  11. The order is processed if, at the stage of placing the order (step 2), the ordered products are available in the company's warehouse or at suppliers. In case of absence of the ordered goods in the warehouse and at suppliers, it may be replaced by a product of identical functionality and features, without changing its price, even if actual price of the replacing product is higher. Information about products available in the online store cannot be the basis for claims against LF Sp. z o.o.


  1. The Customer pays for the ordered products using one of the following payment methods:
  • Independent bank transfer before delivery,

  • Electronic transfer using the payment systems available in the ordering process (DotPay, PayU, PayPal, Przelewy24, mTransfer, or others available at the time on the www.ledownia.pl site),

  • Cash or credit card (depending on the possibility of accepting payment by the courier) at the time of receiving the cash on delivery package.


  1. The lead time for products does not exceed 40 working days from the date of the agreement. The receipt time of the package is each time the time of completing the order increased by the delivery time. In the case of personal collection, packages are delivered to the indicated Personal Collection Point. LF Sp. z o.o. informs via electronic means about the possibility of picking up the ordered product. The package should be collected within 14 days from receiving information about the possibility of picking up the product. A package not collected within the designated period will be returned to the warehouse, and the order will be adjusted.

  2. Ordered products can be delivered to the specified address in Poland via a forwarder available at the time of placing the order. Personal collection at the headquarters of LF Sp. z o.o. is also possible.

Warranty, Complaints, and Returns

  1. Products offered in the online store are brand new unless otherwise stated in the description of a specific product. Warranty conditions are specified by the manufacturers of the products or their authorized representatives in Poland and are indicated on the page of a given product in the www.ledownia.pl store. Warranty entitlements should be exercised in accordance with the conditions listed on the warranty card and in the indicated service network. Warranty claims can also be reported via email (bok@ledownia.pl), through an electronic form available on the www.ledownia.pl site, or in person at the company's headquarters.

  2. Complaints regarding mechanical damages to products and/or shipments that occurred during transport will be considered provided that a complaint protocol provided by the shipping company is drafted. The forwarder guarantees the delivery of an undamaged package.

  3. In the case of non-compliance of products with the contract and in the case of product defects, in accordance with applicable regulations, complaints can be submitted by phone, email, through a form available at www.ledownia.pl, by correspondence, or in person - similarly to warranty claims (point 1).

3a. The deadline for considering a complaint is 14 days.

  1. The Customer may withdraw from the online sales agreement without giving any reason within 14 days from the date of issuing the product, in accordance with applicable legal regulations. The returned product cannot bear signs of use, must be complete, including its equipment and accessories, as well as sales and product documents. Services and products for which, in accordance with applicable legal regulations, it is not possible to withdraw are not subject to return. The rules for withdrawing from the agreement, including the model withdrawal form which the Customer can use, and the cases in which the right to withdraw from the agreement does not apply are specified in the instruction, which is an Annex to the Terms and Conditions. The provisions of this article apply accordingly to withdrawal from the agreement concerning the Account.

  2. The right to withdraw from the agreement does not apply to: (1) audio or visual recordings and computer programs delivered on physical carriers if the Customer has removed their original packaging, (2) services with properties specified by the Customer in the order or closely related to their person, (3) services which due to their nature cannot be returned or whose subject deteriorates quickly.

  3. LF Sp. z o.o. does not accept any cash on delivery shipments returned.


  1. Product photos are for illustrative purposes only. Photos and descriptions are made in such a way as to present the features of the product/service as reliably and accurately as possible. If the presentation of product features is insufficient or doubtful for the customer, it is possible to obtain advice by phone, electronically, or in person, at the headquarters of LF Sp. z o.o.. LF Sp. z o.o. is not responsible for the improper interpretation of photos and/or descriptions or its consequences.

  2. Personal data of Customers provided during registration are processed by LF Sp. z o.o. exclusively for the purpose of executing orders, in accordance with the privacy policy. The Customer has the right to supplement, update, correct personal data, temporarily or permanently suspend their processing, or delete them if they are incomplete, outdated, false, or collected in violation of the law, or they are no longer necessary for the purpose for which they were collected, and the right to object to the processing of personal data for marketing purposes.

  3. Placing an order in the online store means acceptance of the provisions of these Terms and Conditions as of the date of placing the order.

  4. Detailed actions related to the provision of services in the online store, not mentioned above, are described in other parts of the service and constitute an integral part of the Terms and Conditions.

  5. The sales contract for products in the online store is subject to Polish law. The contract is concluded in Polish.

  6. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code or other acts applicable to the activity and operation of the online store apply accordingly.

  7. Any disputes related to services provided by LF Sp. z o.o. within LEDownia.pl will be settled by common courts. The customer being a consumer has the opportunity to use the out-of-court method of handling complaints and pursuing claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of the Trade Inspection in Gdańsk. Information on the method of access to this mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the "Resolving consumer disputes" tab.

ANNEX No. 1 Privacy Policy

  1. LF Sp. z o.o. and LEDownia.pl attach great importance to the privacy protection of Customers. LF Sp. z o.o. and LEDownia.pl carefully select and apply appropriate technical and organizational measures ensuring the protection of processed data, including software-based security measures (including data encryption systems). In particular, LF Sp. z o.o. and LEDownia.pl protect data against its disclosure to unauthorized persons, as well as against its processing in violation of applicable law. LF Sp. z o.o. and LEDownia.pl exercise constant control over the data processing process and limit access to data as much as possible, granting appropriate authorizations only when it is necessary for the proper provision of services via LEDownia.pl.

  2. The administrator of the database of personal data provided by Customers in connection with purchases at LEDownia.pl is:

a. LF Sp. z o.o. - in the case of purchasing products offered by LF Sp. z o.o.; b. LF Sp. z o.o. and LEDownia.pl - in the case of purchasing products offered by LEDownia.pl.

  1. In the situation specified in point 2 above, LF Sp. z o.o. makes available to LEDownia.pl, with separate consent of LEDownia.pl Customers who purchased products offered by LEDownia.pl, their personal data necessary to perform the contract concluded in connection with the purchase of the product.

  2. The basis for the processing of personal data is the consent of the Customers themselves, as well as statutory authorization to process data necessary for activities related to the operation of LF Sp. z o.o. and LEDownia.pl within the scope of LEDownia.pl, including for the conclusion, execution, and settlement of sales contracts within LEDownia.pl (handling of sales transactions), as well as for archival purposes.

  3. Providing any personal data by the Customer is voluntary. Providing the data listed in the order form as required is necessary for the purposes specified in point 7 of this chapter.

  4. Customers can browse LEDownia.pl and the offers contained therein regarding goods without prior Registration and providing personal data.

  5. Data provided by the Customer during Registration are used for accounting purposes, to contact the Customer, to manage the account in LEDownia.pl, and for other activities related to the conclusion or execution of sales contracts. These data may also serve to verify whether the person registering meets the conditions required by the Terms and Conditions and legal provisions. Contact details, with the consent of the Customer, are also used to send information to the Customer by LF Sp. z o.o. about the company and the services it provides. The Customer can resign from receiving such information at any time.

  6. Customer data may be made available to entities authorized to receive them under applicable law, including the appropriate judicial authorities. Personal data of Customers may be transferred to third parties in cases indicated by LF Sp. z o.o. and LEDownia.pl and with the consent of Customers.

  7. In case LF Sp. z o.o. or LEDownia.pl receives information about the use of LEDownia.pl by the Customer in a manner inconsistent with the Terms and Conditions or applicable regulations, LF Sp. z o.o. or LEDownia.pl may process the personal data of the Customer to the extent necessary to determine their liability, provided that they record for evidential purposes the fact of obtaining and the content of these messages.

  8. LF Sp. z o.o. and LEDownia.pl ensure the implementation of Customer rights arising from the personal data protection act, including the right to access their own personal data and to correct them, as well as the right to control the processing of their personal data on the terms described in the said act. As part of the implementation of the right to control the processing of their own personal data, Customers have the right, in particular, to submit - in cases specified in the personal data protection act - a written, justified request to cease processing data due to their special situation, as well as to object to the processing of their data when LF Sp. z o.o. or LEDownia.pl intend to process them for marketing purposes or to object to the transfer of personal data by LF Sp. z o.o. or LEDownia.pl to another data administrator than LF Sp. z o.o. or LEDownia.pl.

  9. LF Sp. z o.o. and LEDownia.pl provide Customers with the opportunity to view and modify personal data. LF Sp. z o.o. and LEDownia.pl provide Customers with the opportunity to delete personal data from the data set in the event of withdrawal from the contract referred to in the Terms and Conditions, as well as in other cases if this results from applicable laws. LF Sp. z o.o. or LEDownia.pl may refuse to delete the Customer's data only in cases indicated by applicable regulations, in particular if the Customer has not settled all liabilities towards LF Sp. z o.o. or LEDownia.pl, or if LF Sp. z o.o. or LEDownia.pl obtain and record information that the Customer, by their previous behavior in LEDownia.pl, violated the Terms and Conditions or applicable legal provisions, and the retention of these data is necessary to clarify these circumstances and determine the Customer's liability.

  10. Additionally, occasionally, LF Sp. z o.o. sends surveys with separate consent of the Customer, aimed at studying the preferences of Customers and adjusting the offer of LEDownia.pl to their expectations, including enabling the expression of opinions about the transaction made in the Store. The Customer can resign from receiving surveys at any time.

  11. LF Sp. z o.o. uses IP addresses collected during internet connections for technical purposes related to server administration. In addition, IP addresses are used to collect general, statistical demographic information (e.g., about the region from which the connection is made). These data are not combined with the data provided by Customers and constitute only material for statistical analysis and mechanisms for correcting system errors.

  12. LF Sp. z o.o. uses "cookies". Information collected using "cookies" allows customizing services and content to the individual needs and preferences of Customers, as well as serve to develop general statistics on the use of LEDownia.pl by Customers. Disabling in the web browser the option allowing to save "cookies" basically does not prevent the use of LEDownia.pl, but may cause some inconveniences and/or errors. Detailed provisions related to Cookies are specified in the Cookie Policy posted on the site.


Withdrawal from the contract and return of goods

As a consumer, within 14 days of receiving the shipment, you can withdraw from the contract without giving any reason. To resign from the purchase, inform us of your decision by filling out the Return Goods Form. You can use the model withdrawal form found below.

Send the package to the address:

LF Sp. z o.o.

ul. Trakt św. Wojciecha 229

80-017 Gdańsk

ATTENTION! The right to withdraw from the contract does not apply to contracts:

  1. for the provision of services, if we have fully performed the service with your explicit consent;
  2. in which the price of the Goods depends on fluctuations in the financial market over which we have no control, and which may occur before the deadline to withdraw from the contract;
  3. in which the subject of the service is a non-prefabricated item, produced according to your specifications or serving to satisfy your individualized needs;
  4. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
  5. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
  6. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
  7. in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and which delivery can only take place after 30 days and whose value depends on fluctuations in the market over which we have no control;
  8. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery;
  9. for delivering digital content that is not stored on a tangible medium if the performance of the service began with your explicit consent before the deadline to withdraw from the contract.

WITHDRAWAL FROM THE CONTRACT FORM (this form should be filled out and sent only if you wish to withdraw from the contract)

LF Sp. z o.o.

ul. Władysława IV 20a

80-547 Gdańsk


I ............................................................ hereby inform about my withdrawal from the sales contract for the following item(s) ........................................................................................, order number .................................................................................. The contract was concluded on ................................................., and the product was received on ...........................................................................................

Name and surname.................................................................... Address................................................................................... Date.....................................................................................